Return and Exchange Policy

We have described and photographed items available at Cloud Vapour as precisely as possible. We do our best to keep our products information updated.

Refunds will only be made in the same means; for instance, you will not be able to receive refunds on any other account except the one you used to pay from.

Cloud Vapour offers a limited warranty of 30 days on all the products available apart from the following due to re-use issues.

E-Liquids
Batteries
Tips & Mouthpieces
Atomizers
Cartomizers
Coils & Tanks
Customers are requested to properly check the above mentioned products before leaving the store, once the customer leaves the store, these products will not be returned or exchanged due to re-use issues. We ship our products in perfect conditions, however if any of the above products get damaged during the shipment, we accept return in that case.

You should notify the company via E-Mail  within seven days of purchase if your item or package has been damaged, faulty or in any way defective to claim a successful exchange or a refund. (Shipping Charges are Non-Refundable. In addition, client will pay all the additional shipping charges)

All details regarding the defect of the item should be notified via E-Mail to Cloud Vapour. Furthermore, all the package items along with the original packing should be returned in order to successfully claim a refund or an exchange. You should mail the product at the following address:

2c Ashtree Road, Tividale, West Midlands,

If there is no manufacturer defect and the product is functioning properly and you intend to exchange a product you have to notify us within 5 days in order for us to accept the product back and exchange it. Any additional handling and shipping cost would be customer’s responsibility.

Our Company will not offer any kind of exchange or refund if:

The item has been modified, altered, repaired or serviced by any other company or person other than Cloud Vapour.
The item has been physically abused.
The item has been used in a manner inconsistent to the usage indicated in the manual.
The item has been utilized for any other purpose than that which it is was intended.
The item has been damaged during the shipment back to the company.
Refund or exchange will not be made if any of the items in the original packing are missing.
Items may only be refunded in the same condition as the original purchase.
No returns accepted for items exposed to extreme temperatures, water or improper handling.
For sanitary reasons, tanks may be returned only for manufacturer defect within (15 days.)
Returns and exchanges must be in like new condition with original parts/packaging.
Note: You must completely describe the details regarding the defect of your item via E-Mail. you must send all the package items with the original packing to the company within 30 days if you are to enjoy a successful refund or an exchange.

You should mail the product to the following address:

2c Ashtree Road, Tividale, West Midlands

Return/Exchange Policy (Store Only)

All returns & exchanges must be accompanied by original receipt.
Items may only be refunded in the same condition as the original purchase.
Returns & exchanges can only be accepted at location of original purchase.
Items with manufacturer defects must be returned within 30 days.
Exchanges are permitted at location of original purchase within 7 days for store credit only.
Select items have known wear & tear defects that will be communicated at time of purchase. These defects are not covered under the return & exchange policy.
Returns and exchanges must be in like new condition with original parts/packaging.
No returns accepted for items exposed to extreme temperatures, water or improper handling.
For sanitary reasons, tanks may be returned only for manufacturer defect within 15 days.
The following items are, ALL SALES FINAL and NO RETURNS are accepted.

Please check all items before leaving the store after purchase.

You MUST be 18+ to make a purchase on our website, any orders placed by anyone underage will be cancelled immediately. Dismiss